Privacy Policy

Last updated: December 29, 2025

This Privacy Policy explains how Dwnlink ("we", "us", "our") collects, uses, and shares information when you use our website and services (the "Services"), including when you visit dwnlink.com or subscribe to receive space-themed postcards.

Questions? Contact us at missioncontrol@dwnlink.com.

Summary of key points

  • What we collect: Contact and shipping details you provide, and basic website/log data.
  • Payments: Payments are processed by Stripe. We do not store full card numbers.
  • Sharing: We share data with service providers only as needed to run the service.
  • Your rights: Depending on where you live, you may have rights to access, delete, or correct your data.

1. Information we collect

Information you provide

When you create an account, subscribe, or contact us, we may collect:

  • Name
  • Email address
  • Mailing/shipping address
  • Billing address (if different)
  • Customer support messages you send us

Payment information

Payments are processed by Stripe. We may receive limited payment-related information such as payment status, the last four digits of a card, expiration month/year, and a transaction ID. Stripe handles and stores payment card details. See Stripe's privacy policy: https://stripe.com/privacy.

Automatically collected information (website/log data)

When you visit our site, we may automatically collect standard internet and usage data such as:

  • IP address
  • Device/browser type
  • Pages viewed and actions taken on the site
  • Approximate location derived from IP (not precise GPS)

2. How we use information

We use information to:

  • Provide and deliver the subscription service (including shipping postcards)
  • Process payments and prevent fraud
  • Send service-related messages (receipts, account notices, policy changes)
  • Provide customer support
  • Maintain site security and reliability
  • Improve the Services (e.g., debugging and performance)

3. Legal bases (where applicable)

Depending on where you live, we process personal information based on one or more of the following: (a) to perform a contract (provide the subscription you requested), (b) legitimate interests (security, fraud prevention, and improving the service), (c) legal obligations, and (d) consent (for optional marketing).

4. When and with whom we share information

We may share personal information with:

  • Payment processors: Stripe (for payment processing). See Stripe's privacy policy.
  • Shipping/fulfillment providers: Lob (for postcard printing and mailing). Your name and mailing address are shared with Lob to fulfill your subscription. See Lob's privacy policy.
  • Email service providers: Amazon Web Services (for sending transactional emails such as login links and welcome messages).
  • Legal/safety: if required to comply with law, enforce our terms, or protect rights and safety
  • Business transfers: if we're involved in a merger, acquisition, or asset sale

We do not sell your personal information.

5. Cookies and tracking

We use essential cookies only for authentication and session management (keeping you logged in). We do not use analytics, advertising, or third-party tracking cookies.

6. How long we keep information

We keep personal information only as long as necessary to provide the Services and meet legal/accounting needs. Typically, account and subscription data is kept while your account is active. If you request deletion, we will delete or de-identify information unless we need to keep it for legal, fraud-prevention, or recordkeeping obligations.

7. How we keep information safe

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is 100% secure.

8. Information from minors

Our Services are not intended for individuals under 18, and we do not knowingly collect personal information from children.

9. Your privacy rights

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing.

To exercise rights, contact us at missioncontrol@dwnlink.com.

10. Do Not Track

Some browsers offer a "Do Not Track" signal. There is no consistent industry standard for responding to these signals, so we do not respond to them.

11. US state privacy disclosures

If you live in certain US states, you may have additional rights under applicable privacy laws. You can request access, correction, deletion, or a copy of your information by emailing us at missioncontrol@dwnlink.com.

12. Updates to this policy

We may update this Privacy Policy from time to time. We'll update the "Last updated" date and, if changes are material, we may provide additional notice.

13. Contact us

Email: missioncontrol@dwnlink.com